Frequently Asked Questions

  • Not receiving Hub Integrated Notifications?
    • Please make sure you have accepted ALL PERMISSIONS during installation. To re-enable permissions, please go to Phone Settings App > Security and Privacy > Application Permissions.
    • Please make sure you’ve enabled the Notifications Toggle in our App’s Settings.
    • Also double check your Notification Filters and Headless Refresh Intervals.
    • Note that our app will not sync ALL NOTIFICATIONS to your BlackBerry HUB. It will only sync UNREAD notifications. If you’ve read the notification somewhere else like the browser or another app, our app will not give you notification because it is already read.
    • If the issue persists, Please Uninstall/Delete the app > Reboot Device > Reinstall the app from BlackBerry World.
    • For Facebook Messenger
      • PLEASE MAKE SURE YOU’RE USING MESSENGER PRO and not the MESSENGER LITE

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  • Error Downloading Apps in BlackBerry World?
    • Please make sure you have a working internet connection.
    • Try changing networks, WiFi, or Mobile Data.
    • Go to BlackBerry World App > Settings > Refresh and try again.
    • Note: This issue isn’t my fault. I don’t own BlackBerry World. Please don’t blame my app.
  • How to Upgrade to PRO?
    • Swipe down from the very top of the screen > Settings > Scroll to the very bottom > Press Upgrade to PRO
  • Repeating Hub Notifications?
    • Please Uninstall/Delete the App > Restart Device > Reinstall
  • Will I have to purchase again if I uninstall the app?
    • NO. You only have to Restore PRO to get it back.
    • To Restore PRO:
      • contact [email protected] with your Order # sent to your inbox when you purchased from Droid Store
  • How to Change Color Schemes or Switch to Dark Theme?
    • Swipe down from the very top of the screen > Settings
  • Experiencing Battery Drain issues?
    • This all depends on how you setup The App’s Refresh Intervals. Please go to the App’s Settings > Change the intervals.
    • Note: the shorter the duration, the more battery it will consume.
  • Need more Security and Privacy for the App?
    • Add more security by setting an App Password. Swipe down from the very top of the screen > Settings >  Enable Security Password Lock.
  • App is crashing / doesn’t open?
    • Please Uninstall/Delete the App
    • Go to BlackBerry World App >Swipe down from the very top > Settings > Refresh
    • Restart Device > Reinstall the app from BlackBerry World
  • BBM Connecting issues?
    • Please go to Phone Settings App > Security and Privacy > Application Permissions > The app you want to disable BBM > Disable BBM Permission
  • How to Uninstall / Delete Apps?
    • Please see instructions here.
  • Can’t Uninstall? Can’t download because it says OPEN instead of Download?
    • This is a common OS issue and not caused by the app.
    • Workarounds:
      • Open BlackBerry World App > Go to Settings of BlackBerry World by swiping down from the very top > Click Refresh.
      • Restart Device before Uninstalling.
      • Try to Uninstall by tap and holding the icon in the Home Screen then tap the Trash Icon
      • Try to Uninstall using the Settings > App Manager > Data Monitor
      • Or try Uninstalling inside BlackBerry World by tapping the menu icon and tap Uninstall.
  • Account Info Needed? Requiring Login Password?
    • This issue usually happens when you update your Operating System (OS).
    • Please download Accounts Cleaner App (FREE) and get rid the ghost icons

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  • WHY PAY when this app on other platforms are FREE?
    •  I am Oliver Martinez, the only (1) man developer of all my apps. I don’t work for Facebook/Instagram/Tinder/Google/Twitter/Periscope/Uber and neither for BlackBerry. I am not being paid by any company to build apps.
    • I need your support. Your support is the reason why I am still here making apps for BlackBerry. I love this Platform and I’m sure you also do. So please, if you buy one of my apps, it would really mean a lot to me and to all other users. It will help us all (My Apps’ Development, Nemory Studios, BlackBerry, BlackBerry10 OS and YOU) keep going. I hope you now understand why I charge for my apps. Thank you very much!
  • Forgotten App Security Lock Password?
    • Please enter xxNEMORYxx as the Security Lock Password. Note: Always double check for a SPACE character when typing passwords that may cause issues.
  • How to add Multiple Accounts?
    • If Multiple Accounts are supported in the app
      • Swipe Down from the very top part of the screen > Tap Accounts > Tap the PLUS button
  • How to Logout or Remove Account?
    • Swipe Down from the very top part of the screen > Tap Accounts > Tap and hold the account you want to remove.
    • If you see the Logout button from the menu. Just press it to logout.
  • Videos have no sound? Greeny Images?
    • My apps use the BB10 Media Player that came with the OS. So it’s an OS issue and out of my control.
    • Workaround: Restart Device.
  • Multiple Hub Icons? Ghost Icons? No Hub Icon? 
    • No need to wipe your phone anymore. We already have a solution. Also note this issue isn’t our fault. But BlackBerry’s fault for not fixing this long time issue that all of us 3rd Party Hub Integration developers are suffering.
    • #1 Please download Hub Remover App BAR File using your Desktop Computer (SELECT THE APPROPRIATE APP)
    • #2 Use Google Chrome and download this Extension: BB10 Playbook App Manager.
    • #3 Then follow this tutorial on how to sideload the Hub Remover BAR File to your phone
  • FOLLOW NEMORY STUDIOS